Organizations invest vast sums of money to build IT infrastructure that support their business goals and objectives, in an ever evolving environment effective management of their IT resources becomes of prime importance. Technology IMS play a critical role in monitoring and measuring the performance of the technology deployed, across local and wide area links thus making the business more agile.

Glodyne provides a full range of Technology infrastructure management services through a balances onsite-offsite model. Whether it’s supporting the program management office or IT systems components such as database, Web server, or messaging administration, we are dedicated to providing solutions that are right-sized for the challenge, fit within the available budget, and can be delivered on or ahead of schedule.

We work in partnership with our clients to help reduce overall IT operations costs, improve service levels, and leverage information technology to support their business mission. In addition, we bring unique insights to the strategic challenges faced by our customers and offer creative solutions to operational issues that span the entire lifecycle.  

Our proven infrastructure management methodology ensures the most efficient and comprehensive deployment of services. Glodyne’s Technology IMS Services provides a strategic approach that facilitates cost containment and provides a knowledge domain to bring innovation and provide competitive advantage.

Glodyne focuses on the following service areas in its infrastructure management portfolio:

• Application management Services
• Data Centers
• Desktop Management Services
• Help Desk Services
• Network Management Services
• OS and Database Management Services
• Server and Mainframe Management Services
• Security Services

These services are offered as per the client requirements as:

• Annual Maintenance
• Remote Management
• Onsite Management

Equilibrium created between Remote and Onsite Management, which enables higher productivity, higher flexibility and cost reduction for our customers.

Benefits of Outsourcing to Glodyne’s Technology IMS

• Preemptive problem resolution:

Anticipation of a problem before the user brings it up. Integrated monitoring and management tools and advanced correlation tools at Glodyne helps achieve this and resolve problems in a faster, structured manner, reducing business losses due to IT downtime.

• Visibility and control:

Tech IMS makes visible the availability, performance and utilization of each component of your infrastructure and gives you historical trend reports for capacity planning, root-cause reports for problem diagnosis and flash-check reports for availability status.

• Access to domain expertise:

Your infrastructure might need Unix and Windows experts for systems, database experts, messaging experts, web administrators and ERP experts. They're expensive to recruit and retain. Training them to stay in sync with technology developments is an additional cost. By outsourcing to Glodyne, you get a ready base of skills from all of these sources whenever you need them.

• The quality edge:

We well define the processes thus ensuring faster problem resolution. We offer a customized balance of onsite and offsite management that enables flexibility, efficiency and customized process driven solution.

• Substantial Cost reduction:

Outsourcing your Infrastructure Management to Glodyne would not only reduce manpower cost of managing the infrastructure but also costs related to future infrastructure investments. Cost reductions also come from:

• Efficiency-led gains: We are mature in our processes and offerings and offer our customers multiple avenues to reduce costs through headcount reduction, by elimination of under-utilized resources, cross-pollination of best practices, and increased automation by the use of tools which are integrated to provide a common framework for operations.
• Gains through greater reporting and control: Our Online reporting tools help provide our customers with real-time control and visibility into their infrastructure operations. The real-time plus historical reporting aids in capacity planning and understanding where future investments need to be made to keep operations functioning smoothly.

Infrastructure management is a complex domain that needs constant attention. Outsourcing and offshoring infrastructure management to Glodyne lets you focus on your core business.

Our Value Proposition

• Helps you focus on your core business areas
• Enable alignment of Business goals and IT
• Increased productivity while simplifying your IT operations \
• Enhanced performance and operational efficiencies.
• Considerable operational cost reductions and improved service levels to end-users
• Access to a large pool of Cross Skilled Infrastructure Consultants with wide range of experience spanning across Infrastructure technologies
• Quality as Glodyne is the specialist. Tech IMS is its core business.
• Best practices as Glodyne work with multiple enterprises. There's a cross-pollination of ideas, learning and best practices.

Our service offerings are designed keeping in mind the key challenges you face in areas of managing and controlling your IT infrastructure at the center and building our services around them.